Our Beyond Return Policy
Last Updated: 03-03-2025
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1. General At Our Beyond, we want to ensure our customers' satisfaction. If you are not completely satisfied with your purchase, we offer the possibility of making returns under the terms described in this policy.
2. Return Period
Customers can request a return within the first 7 days after receiving the product.

After this period, we cannot offer a refund or exchange.

3. Return Conditions To be eligible for a return, the product must meet the following requirements:
Be in its original condition, unused and in the same packaging in which it was received.

Include all original accessories, manuals and labels.

Not have been a product marked as final sale or personalized, except for manufacturing defects.

4. Return Process
Contact our customer service team at [email or contact number] to start the process.

Please provide your order number and details of the reason for the return.

We will provide you with the address and steps to follow to return the product.

5. Shipping Costs
Shipping costs for returns will be the customer's responsibility, except in cases of defective or incorrectly shipped products.

If a refund is approved, the original shipping costs are not refundable.

6. Refunds
Once the return is received and inspected, we will notify you if your refund has been approved.

If approved, the refund will be processed through the same original payment method within 8 to 15 days.

7. Products Not Eligible for Return
Personal hygiene items or cosmetics.

Gift cards or downloadable products.

Personalized products, unless they are defective.

8. Exchanges If you wish to exchange a product for another, please contact us for availability and steps to follow.
9. Contact For any questions about our returns policy, you can contact us at: mybeyondcompany@gmail.com